Our virtual assistant is available 24/7 right on our website – ready to help with general questions and guide you through everyday tasks.
Need to talk to a person?
For detailed account questions or support, login to your CineFi account to securely live chat with our support crew.
Monday–Friday, 8 a.m. – 8 p.m. ET
For your security, live chat with a support specialist is only available when you're logged in to your account.
Business or non-member support
For non-member assistance or third-party business inquiries, please email us. Our team will be happy to assist or connect you with the appropriate contact.
support@stg-cinefi-dev.kinsta.cloud
For your security, please do not share sensitive account information through email.
Can't access your account?
If you're unable to sign in to online banking or access live chat, our support crew is available by phone to help verify your identity and get you back on track.
Phone: 844-440-2463
Hours: Monday–Friday, 8 a.m. – 8 p.m. ET
For your security, CineFi will never call you to request your password, PIN, or one-time passcode.